Policies, care & frequently asked questions

Gluten-free & allergen policy

All products are made in a dedicated gluten-free home-based kitchen suitable for customers who avoid gluten, including those with celiac disease. Ingredients and equipment containing gluten are not used in the baking space.

Products may contain or be prepared around dairy, eggs, nuts, soy, sesame and other allergens. Customers must disclose allergies before ordering. While care is taken to clean and sanitize, Libby’s cannot guarantee an environment free of allergens other than gluten.

Pickup & delivery

Libby’s is an online, pre-order bakery operating from a home-based kitchen; there is no public walk-in storefront or counter service. Pre-arranged pickup is available from approved locations in Mississauga and Etobicoke. For privacy and order security, the exact address and pickup window are shared only after the order is accepted and confirmed.

GTA delivery is $10+. The final fee depends on distance and is confirmed with the order. Customers are responsible for providing a complete, accurate address and being available during the confirmed delivery window.

Cancellation & refund policy

Because products are made to order, cancellations requested more than 72 hours before a standard order may be eligible for a refund, less any non-recoverable custom supply costs. Later cancellations are non-refundable once preparation has begun.

Custom-order deposits are non-refundable once design work or ingredient purchasing has started. If Libby’s must cancel an order, all amounts paid will be refunded.

Custom-order policy

Custom cakes start at approximately $120. Final quotes depend on size, ingredients and design. Libby’s specializes in simple, elegant buttercream designs, not elaborate fondant or sculpted cakes.

A 50% deposit is required to secure the date, with the remaining balance due before pickup or delivery. Inspiration photos guide the design but exact replication is not guaranteed.

Ingredients & Allergen Information

We want it to be easy to know exactly what’s in your treats. Select a product below to view its ingredients and allergen information.

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Care & Storage Instructions

To keep your treats fresh and tasting their best, please follow the storage instructions below.

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For Maximum Freshness

We recommend transferring all items to an airtight container after pickup or delivery whenever possible.

Reheating

Reheating guidance will appear once product care instructions are available.

Privacy policy

Libby’s collects the information needed to process orders, answer inquiries, manage customer accounts and provide updates. Payment card information is handled by the secure payment provider and is not stored by Libby’s. Customer order emails are also added to Libby’s mailing list for new products, seasonal boxes and bakery news.

Customer information is not sold. Order records may be retained for accounting, customer service and legal requirements. Contact libbysgf@gmail.com anytime to unsubscribe or to request access or correction.

Terms & conditions

Submitting an order is a request until accepted by Libby’s. Requested dates and times are not guaranteed until confirmation is sent. Prices are in Canadian dollars and applicable taxes may be added where required.

Customers are responsible for reviewing ingredient, allergen, storage and transport guidance and for providing accurate order information.

Frequently asked questions